Terms and Conditions of Trade

All prices quoted are exclusive of VAT

Minimum order value £200 smaller orders will be accepted on a pro-forma basis only , carriage will be charged at cost, one large carton up to 25 kgs £7.21 for most of UK mainland (UK postcodes deemed out of area by our carriers may incur a surcharge please click here for details)

Carriage free for orders over £400.00 exclusive of VAT for most of the UK mainland (UK postcodes deemed out of area by our carriers Parcel Force will incur a surcharge)

Orders, with the exception of those taken at the trade shows to be sent via the web site or by/post/fax/email and where appropriate have a PO number. Once an order confirmation has been sent this is deemed to be a binding contract. Overseas by pro-forma/ LC payment

30 days credit for UK mainland residents subject to completion and approval for account facilities.

Goods will remain the property of Shoeless Joe Ltd. until paid in full.

Customer information will be stored by the company and credit information may be shared for monitoring and administration purposes with our representative body The G.A. and with other members of the G.A

MasterCard, Visa and switch accepted for pro-forma payments

Claims for goods received damaged or incomplete should be notified within 5 working days of receipt.

Faulty goods if deemed necessary, will be collected by the carrier please call to arrange a collection. Please pack well to avoid further damage in transit.

Mail order and export terms on application

Indentations, colour variations and pit marks should be viewed as part of the charm of a hand made product not a fault.

We wherever possible, visit all places of work both here and overseas. We do our best to insure unacceptable practices do not occur during the production of our designs. The shell has been approved by CITES for export and the wood is recycled or from a sustainable source.

We are happy to provide more detailed information about the making of our products on request.

All sizes quoted are approximate due to the handmade nature of the product.

Due to currency fluctuations prices may alter without notice.